Process Management - Process will not initiate

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flynavy
Znuny newbie
Posts: 2
Joined: 05 Nov 2014, 18:30
Znuny Version: 3.3.9
Real Name: Scott

Process Management - Process will not initiate

Post by flynavy »

I have installed OTRS and am testing the process management feature. I developed a policy review process in line with the example from the admin guide. The process .yml is attached as well as the export of the sysconfig file. The process will not initiate when a process ticket is submitted. The ticket remains in activity 1. The T1 transition has a very basic decision tree and is from a required element within activity dialog 1. Is there some basic setting that I missed to enable the process management module or ticket processing? I have no errors in the OTRS, MySQL, or CRON logs. OTRS log just states that the ticket was created.
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Fly Navy,

Scott

OTRS 3.3.9 on Windows 8.1 with Apache 2.2.5/Strawberry PERL/MySQL
jojo
Znuny guru
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Joined: 26 Jan 2007, 14:50
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Re: Process Management - Process will not initiate

Post by jojo »

if it stays in an activity the transition did not match
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