I have installed OTRS 3.3.10 on windosws server 2008R2. I am trying to install ITSM change management package. I am getting below error. Please help
ackend ERROR: OTRS-CGI-84 Perl: 5.16.3 OS: MSWin32 Time: Tue Nov 18 12:48:03 2014 Message: , SQL: 'SELECT COUNT(DISTINCT(st.id)) FROM ticket st INNER JOIN queue sq ON sq.id = st.queue_id WHERE 1=1 AND st.ticket_state_id IN ( 6 ) AND st.ticket_lock_id IN (2,3) AND st.user_id IN (1) AND st.ticket_state_id IN (6, 7,
AND st.until_time <= 1416304023 LIMIT 10000' RemoteAddress: 192.1.1.53 RequestURI: /otrs/index.pl Traceback (3708): Module: Kernel::System::TicketSearch::TicketSearch (OTRS 3.3.10) Line: 1808 Module: Kernel::Output::HTML::ToolBarTicketLocked::Run (OTRS 3.3.10) Line: 60 Module: Kernel::Output::HTML::Layout::Header (OTRS 3.3.10) Line: 1538 Module: Kernel::Output::HTML::Layout::FatalError (OTRS 3.3.10) Line: 1182 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 1039 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871 Module: C:/otrs/OTRS/bin/cgi-bin/index.pl (unknown version) Line: 41