Postmaster Filters for Custom X-Headers.

[kiranlkotkar]

Hi Everyone!!

I have running 3.3.9 OTRS setup on centos with 64 bit architecture, also I have configured PostMaster IMAPS email accounts in my setup.

But the thing is I am looking to filter emails on basis of Custom email Headers (let say “X-Headers-Location: US”) which we have configured on our mail server already also the same has add in incoming emails too.

Now I have challenges to filter Custom email headers in OTRS, I am not sure which headers I required to use or if will have to create filter condition header which may not listed in default drop-down list.

would you have any suggestion to fix this problem or please share if any reference source present.

Kind regards
Kiran

[crythias]

List of available PMF headers available to be edited within SysConfig.

[kiranlkotkar]

List of available PMF headers available to be edited within SysConfig.

Thanks for assist Crythias, I have created NEW Headers in "Core::PostMaster::PostmasterX-Header: under SysConfig and using the same custom header I have created Postmaster Filters rule in OTRS but unfortunately incoming mail not getting filtered.

Do I require to change any backend .pl file or any more setting in SysConfig!!

Kind regards,
Kiran

[crythias]

If it's not getting filtered, it's not matching, for whatever reason.

Screenshots of PMF configuration, raw headers would be helpful (you can test with an eml or box file parsed through bin/otrs.PostMaster.pl). There is an example email file at the bottom of this post

[kiranlkotkar]

If it's not getting filtered, it's not matching, for whatever reason.

Screenshots of PMF configuration, raw headers would be helpful (you can test with an eml or box file parsed through bin/otrs.PostMaster.pl). There is an example email file at the bottom of this post

Hi Crythias,

No, seems I am missing some configuration steps, well I attached raw headers .txt file and PMF configuration snap herewith.

mail headers:

raw headers.txt

PMS configuration snap:

PMF.jpg

[reneeb]

Any messages in the logs?

[kiranlkotkar]

Hi Crythias,

I have few additional information..

As suggested I parsed the eml file through bin/otrs.PostMaster.pl and noticed PMF work only when customized header (x-dynamicfield-region: EMEA) is between line number 1-13 in eml file.

Would you have any ideas, what thinks I am mission!!

kind regards,
Kiran

[kiranlkotkar]

Any messages in the logs?

Hi Reneeb,

Thanks for response.

Yes, There is messages in the logs but no error logs.

Messages:
Dec 22 17:08:21 otrs OTRS-CGI-01[10657]: [Info][Kernel::System::Ticket::TicketCreate] New Ticket [2014122201000061/custome mail he] created (TicketID=527,Queue=ScanGroup,Priority=3 normal,State=new)
Dec 22 17:08:21 otrs OTRS-CGI-01[10657]: [Info][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'Floyd <user1@example.com >' from 'Helpdesk <helpdesk@example.com>'. HistoryType => SendAutoReply, Subject => [Ticket#2014122201000061] RE: custome mail header;
Dec 22 17:08:21 otrs OTRS-CGI-01[10657]: [Info][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [2014122201000061] (TicketID=527, ArticleID=2505) to Floyd <user1@example.com >.

Kind regards,
Kiran

[kiranlkotkar]

Hi Crythias/Reneeb,

"PMF" filtration for customized email headers still not functioning for me.

Today I configured "PostMaster::PreFilterModule###4-CMD" and noticed the incoming email getting filtered through body only. But still the email is not getting filtered through customized email headers which is (x-dynamicfield-region: EMEA).

"PostMaster::PreFilterModule###4-CMD" configuration.

PMF1.jpg

I did testing with " PostMaster::PreFilterModule###1-Match" too but no luck!!

PMF2.jpg

waiting for your expertise advice.



Kind regards,
Kiran