i am a noobie with OTRS, i am trying the version 4 on CentOS 6.6.
So far its everything working fine, but when any customer access to the customer portal and try to change the password the OTRS gives me an 500 Error Internal Server Error.
This is the error on the log:
Code: Select all
[client 172.28.100.6] Can't locate object method "new" via package "Kernel::System::CustomerAuth" (perhaps you forgot to load "Kernel::System::CustomerAuth"?) at /opt/otrs/bin/cgi-bin/../../Kernel/Output/HTML/PreferencesPassword.pm line 105., referer: http://172.28.50.242/otrs/customer.pl?Action=CustomerPreferences
[Fri Dec 12 20:48:27 2014] [error] [client 172.28.100.6] Premature end of script headers: customer.pl, referer: http://172.28.50.242/otrs/customer.pl?Action=CustomerPreferences
[Fri Dec 12 20:48:28 2014] [error] [client 172.28.100.6] File does not exist: /var/www/html/favicon.ico
i already try to google it and see anything for my self but this is diving me insane.
Can someone help me?