[SOLVED] GenericInterface::Invoker

[ossys]

I created an invoker module such as Kernel::GenericInterface::Invoker::Test:MyModule that is trigged on CreateTicket.

The module is registered, everything seems to be working very well.

However, in the PrepareRequest() method, I only receive the TicketID in my $Param{Data} object: $Param{Data}->{TicketID}

How do get access to some of the other fields of the newly created ticket? Such as the priority: $Param{Data}->{Priority}

Since the documentation around this is pretty sparse, any help with this would be greatly appreciated! Thanks!

[eandrex]

Well, add this above the "new" sub

Code: Select all

use Kernel::System::Ticket;

and in your new() method add this (before return $Self;)

Code: Select all

$Self->{TicketObject} = Kernel::System::Ticket->new( %Param );

and then, in your PrepareRequest ()

add this

Code: Select all

my %TicketInfo = $Self->{TicketObject}->TicketGet(
	TicketID => $Param{Data}->{TicketID},
	UserID => 1,
);

after that, in %TicketInfo you will get everythign you need

Code: Select all

$TicketInfo{Service}
$TicketInfo{Priority}
..

for more info http://otrs.github.io/doc/api/otrs/3.3/ ... et.pm.html
by the way, the ticket object depends on other objects (read the link above) so make sure they have been already created or create them if not.

[ossys]

Awesome! That worked perfectly!

I did notice several StackOverflow and Forum questions regarding this where the common answer seemed to be to create and invoke a TicketGet web service with the TicketID rather than just instantiating a Ticket object. This would be very helpful information to provide in the docs on the section regarding invokers.

Thanks again!

[skila]

I applied the suggested code in my invoker module Kernel::GenericInterface::Invoker::Test:MyModule.
The module is registred and it works well but in the PrepareRequest() method I still receive only the TicketID.
Can you help me?

Thanks.