Role-Group

[paladinstar]

Hi,
Agent authorization group is assigned, such as "test". In conjuction group role assigned to the right, where the group is assigned the role of the test, and the role of the prescribed additional rights. In this case, the agent is still no assignment rules for the role. Only after assigning the role of the agent bundle group-work roles. Why is this happening? How to make sure that the whole group has a right without making a specific role as agents?

[crythias]

You probably want to assign agents directly to roles instead of groups.

Roles may hold groups.
Agents may be in groups and/or roles.
Agents will not be in roles as inheritance from group membership.
Agents will be in groups as inheritance from role membership.

[paladinstar]

Thanks for the reply.

Please help in the implementation of the following mechanism.

The basic idea is as follows. Agent after logging into SARS can transmit tickets to another group (with its queue). Agents will be many, and configure each role is not an option.
I thought to solve this problem assigning roles authorization, but failed to achieve success. Below is the code by which I tried to configure it.

Code: Select all

$ Self -> {'AuthSyncModule :: LDAP :: UserSyncRolesDefinition'} = {
        # Ldap group
        'cn = agent, o = otrs' => {
            # Otrs role
          'role1' => 1,
               }
};

Because synchronization is not through LDAP AD and LDAP through Lotus Notes, OTRS error:

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Search failed! (cn = group LDAP, o = organization) filter = '(memberUid = CN = agent , OU = organization unit, O = organization)' No such object

A user group is selected correctly, I can not understand what the problem is.

In turn, the agents through the LDAP synchronization Lotus Notes runs perfectly.

May have alternative ideas for the implementation of this mechanism?