Accessing LDAP fields for reports

[fondofotrs]

hi,

i am still learning otrs and am asked to create reports based on customer location. The customers are configured using LDAP and i can make the location field visible to agents by properly configuring in config.pm. however, i am asked to create report based on location. since that LDAP field is not in database, how can i use that LDAP field while querying the data for location? requesting for some helpful answers from you all experienced practitioners.

[sascha]

Did you find a solution? I am confronted with the same problem.


Best regards
Sascha

[jojo]

you can copy vales from customer data to a ticket. The setting is called DynamicFieldFromCustomerUser

Please also update your signature with your OTRS version

[sascha]

Ten minutes before you answered I had the same idea

If you already have done it, perhaps you could push me in the right direction:
I added two dynamic text fields to the "new ticket" form and did the same for the
required ldap fields in Config.pm.
But how can I copy the contents of the ldap fields to the dynamic form fields as soon as the customer in the
create new ticket form is selected?

Best regards
Sascha

[stephan14x]

Hi,

there is a similar post in German here: viewtopic.php?f=35&t=24042
And a English description on my Blog at http://stephan14x.evidente.de/?p=80

You do not need to display the dynamic fields on the Screen where the customer creates the ticket, the module performs the action while the ticket is stored in the DB (after the customer has clicked submit).

Regards Stephan