Problem after upgrade to 4.0.3

[jevegat]

Hi everybody

We move from 3.3.10 to 4.0.3, after that, we can't to reply in ticket agent interface. Furthermore, we can't to create new agents in admin option. When we choose Reply option, the error is displayed:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, admin@server.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Checking apache logs at /var/log/apache/error.log we found

[Wed Jan 7 17:18:11 2015] -e: Malformed UTF-8 character (unexpected end of string) in substitution (s///) at /opt/otrs/Kernel/cpan-lib/JSON/PP.pm line 468.
[Wed Jan 7 17:18:11 2015] -e: (in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.
[Wed Jan 07 17:18:11 2015] [error] Malformed UTF-8 character (fatal) at /opt/otrs/Kernel/cpan-lib/JSON/PP.pm line 468.\n\t(in cleanup) Can't call method "Get" on an undefined value at /opt/otrs//Kernel/System/AuthSession/DB.pm line 583.\n

Any guesses?. Thanks a lot

Eduardo.

[Rooobaaat]

check your ZZZAuto.pm in Kernel/Config/Files or move/delete it.

[jevegat]

Thanks a lot!!...It works

I moved the file ZZZAuto.pm to ZZZAuto.pm.old

[PatriceB]

You just save my life, and my customer.

thanks a lot !!!