Ticket views

[jloldham]

Help Please this is dirving me mad!!, i'm running version 3 of otrs and i want all users to be able to tickets but if they are locked they dissapear (not good),


I tried adding this to config.pm

$Self->{ViewableLocks} = ["'lock'", "'unlock'", "'tmp_lock'"];

and i also added 'lock' into the sysconfig viewable locks but this has made noooo difference , what am i missing?

Thanks

[jojo]

locked tickets will not disapear. Use another view like status view or dashboard to acces them.

I strongly advise to get some professional services to get some training on the tool

[jloldham]

We have used this software for years been using 2.2.9 (time for an upgrade) , if there is 1 ticket in a queue and that gets locked then the queue disspaear . we need all tickets active in a queue to be visible.

There must be a way?