Hi,
I have set our queues to escalate if there is no solution after 10 minutes, but when you view tickets they all show 36 hours? what can cause the escalation time to not be correct?
Thanks
OTRS Escilation times
Moderator: crythias
Re: OTRS Escilation times
Check the assigned calendar for the queue
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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jloldham
- Znuny newbie
- Posts: 9
- Joined: 11 Jun 2014, 13:30
- Znuny Version: 3.3.6
- Company: Hammonds Furniture
Re: OTRS Escilation times
ahhaa awesome thanks soo much , been using 2.2.9 for agesss now and soo much has changed.