Will OTRS 4 have a build in chat function?

[eandrex]

So today i was looking otrs repository on github and i saw this commit
https://github.com/OTRS/otrs/commit/240 ... 24128aeac6

so yeah..chat requests? also, if you take a close look inside Header.tt, "Data" is defined like this

Code: Select all

Data = {
            Action: 'AgentChat',
            Subaction: 'ChatGetOpenRequests'
        };

since Action = "AgentChat", i tried to find a OTRS/Kernel/Modules/AgentChat.pm with no success(missing module). so a bit weird..

will otrs have a chat function in the future..or just a commit in the wrong repository, lol

[Rooobaaat]

only customers with a valid service contract (OTRS Business Solution) are allowed to use the chat function.

see here: https://www.otrs.com/otrs-business-solu ... r-service/

[eandrex]

Oh..i see.

Thank you for the clarification