Generic Agent scheduler

[rvaldomir]

Hi,

I created some jobs to assign SLA depending on the severity and it is running as expected.

Now I need to run other new jobs but in diferent times to assign a new SLA that will be created. This jobs must run only the first week (non business hours) of the following months January, April, July and October.

any idea how to run a specific Job using the Generic Agent? I mean Ifcould be triggered by the cron using the command:

$HOME/bin/otrs.GenericAgent.pl -c db

but will run all the jobs.

[crythias]

If you program it, you can schedule it...
Check your GenericAgent.pm example As well as how it's triggered in var/cron/genericagent

You can use a specific one according to cron that way.

[rvaldomir]

Solved!