Survey Plugin usage with my own survey app

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patrick1
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Joined: 21 Jan 2015, 11:33
Znuny Version: 3.3.6
Real Name: Patrick Herzfeld

Survey Plugin usage with my own survey app

Post by patrick1 »

Hi there

I want to use the "Survey" plugin with my own survey app.

Is there a way to send the PublicSurveyKey to my own app without some hacky mysql import script or mysql trigger.

What i have in mind is that as soon as the otrs survey plugin generates an invite to a survey, my app recieves a POST Request (preferable https protected with a client cert) with the PublicSurveyKey (and other data if possible)

Any thoughts how i might solve this problem are appreciated.

Regards
Patrick
OTRS 3.3.6 on Ubuntu Precise with MySQL 5.5
crythias
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Re: Survey Plugin usage with my own survey app

Post by crythias »

Part of my survey generation setup is close ticket event notification with a URL:

(I'm using LimeSurvey):

http://path/to/survey/index.php/surveyn ... cketnumber
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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mithanbabag
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Re: Survey Plugin usage with my own survey app

Post by mithanbabag »

Hallo,

das dynamsiche Feld ist vom Typ "Ticket". Groß/Kleinschreibung kann auch nicht sein, habe ich beides schon ausprobiert.
Außerdem habe ich das Feld genau gleich in die andere Sysconfig Einstellungen ebenfalls eingetragen. Im Ticket selber wird das dynamische Feld auch angezeigt.
Kann es evtl. sein dass ein Checkbox-Feld prinzipiell im Queue Filter nicht angezeigt werden kann?
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