Status view column edit

[mantyyzz]

Hello everyone , I need to edit status view column FROM / TITLE. I don't need to show FROM information in that column, I need just a TITLE. How to remove that information from column ?

Thanks for help.

[reneeb]

Only in StatusView or in all views (search results, QueueView, ...)?

If you want it only for status view, you have to write your own OutputFilter. Otherwise, you can edit the template:

OTRS4:
Remove https://github.com/OTRS/otrs/blob/rel-4 ... ll.tt#L438 and https://github.com/OTRS/otrs/blob/rel-4 ... ll.tt#L444

OTRS3.3:
Remove https://github.com/OTRS/otrs/blob/rel-3 ... l.dtl#L448 and https://github.com/OTRS/otrs/blob/rel-3 ... l.dtl#L454

[mantyyzz]

Thanks for help , done that. One more question , how to remove ,,From /'' word I don't need it.

OTRS 3.3.8

[reneeb]

In Kernel/Output/HTML/TicketOverviewSmall.pm (see https://github.com/OTRS/otrs/blob/rel-3 ... ll.pm#L655) replace

Code: Select all

$TranslatedWord = $Self->{LayoutObject}->{LanguageObject}->Get('From') . ' / ';

with

Code: Select all

$TranslatedWord = '';

[mantyyzz]

Big thanks !!!!