Postfilters

[spiderpig]

Hi,

i got a few postmasters filters that filters out e.g. email from @domain.com move to X queue, now i would like to move all incoming emails from unknown adresses that are not specified to another x queue.

any ideas?

[eandrex]

Hi,

i havent worked with postmaster filters that much, but i see that there is a "negate" checkbox, so i assume that if it doesnt match the regex expresion, it will execute the define actions.

so i would test by creating a regex with my "known" from email addresses and negate it... something like this:

[crythias]

Also, this (old) post ... viewtopic.php?t=6586

[jevans]

I HAD an extensive list of post-filters, and separated out customers in queues.

I found it better to add the X-OTRS-CustomerNo field into the (my customers use exchange) transport role.

Code: Select all

New-TransportRule -Name 'X-OTRS-CustomerNo' -Comments 'Assign OTRS Customer Number' -Priority '0' -Enabled $true -SetHeaderName 'X-OTRS-CustomerNo' -SetHeaderValue OTRSCUSTOMERNUMBER -FromScope 'InOrganization' -SentTo 'HelpDesk@mycompany'

Now I can better use queues to separate out things like Email issues vs Phone issues, or Tier 1 vs Tier 2 support.

You can set almost any header you like, be sure to TRUST the postmaster mail account or none of the headers will work.