Internal server error

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masoodf91
Znuny newbie
Posts: 5
Joined: 05 Jan 2015, 11:41
Znuny Version: 3.3.10
Real Name: masood farooq
Company: Expertflow

Internal server error

Post by masoodf91 »

Hello. I am facing the same error as well, and its very annoying. Most of the time, we have to try replying or change responsible 6 to 7 times befre it succesfully happens. Sometimes, it performs the action on the first try. I am unable to figureout the problem. here are my apache logs:
All these errors are of today [27 jan 2015]

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Code: Select all

[Tue Jan 27 05:43:44 2015] [error] [client 173.245.115.76] File does not exist: /var/www/favicon.ico
[Tue Jan 27 07:37:03 2015] [error] [client 139.190.232.192] File does not exist: /var/www/favicon.ico
[Tue Jan 27 08:16:33 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 08:28:44 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:16:46 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 10:16:53 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:17:00 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:24:06 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:36:46 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 10:44:57 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 10:44:57 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 10:44:57 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:05:26 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:08:07 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:10:44 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:10:44 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:10:44 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:13:51 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:13:52 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:15:44 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 11:16:41 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 11:16:42 2015] [error] [client 39.44.191.121] File does not exist: /var/www/favicon.ico
[Tue Jan 27 11:16:44 2015] [error] Undefined subroutine &main:: called at /usr/share/perl5/IO/Socket/SSL.pm line 391.\n
[Tue Jan 27 11:16:50 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:18:34 2015] [error] Undefined subroutine &main:: called at /usr/share/perl5/IO/Socket/SSL.pm line 391.\n
[Tue Jan 27 11:20:48 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:25:19 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:25:23 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:26:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:27:30 2015] [notice] child pid 24474 exit signal Segmentation fault (11)
[Tue Jan 27 11:28:15 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:28:15 2015] [notice] child pid 26258 exit signal Segmentation fault (11)
[Tue Jan 27 11:28:24 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:29:01 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:29:01 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:29:01 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:30:46 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:30:46 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:30:46 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:32:32 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:32:32 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:32:32 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:34:31 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:14 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 11:38:15 2015] [notice] child pid 26383 exit signal Segmentation fault (11)
[Tue Jan 27 11:38:23 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:32 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:38 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:38:43 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:38:43 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:38:43 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:39:13 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:39:13 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:39:13 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:40:03 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:40:13 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:40:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:40:21 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 11:40:21 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 11:40:21 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 11:41:19 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:45:53 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:47:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:47:21 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:47:39 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:01 2015] [notice] child pid 26457 exit signal Segmentation fault (11)
[Tue Jan 27 11:51:03 2015] [notice] child pid 26412 exit signal Segmentation fault (11)
[Tue Jan 27 11:51:12 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:22 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:25 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:25 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:51:30 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 11:52:05 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:02:35 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:02:37 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:03:13 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 12:03:31 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:03:42 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:03:42 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:03:42 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:05:29 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:05:58 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:06:05 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:07:50 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:08:04 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:08:04 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:08:04 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:08:27 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:08:28 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:10:41 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:12:43 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:12:43 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:12:43 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:12:43 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:12:45 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:12:49 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:12:50 2015] [error] [client 39.44.191.121] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:13:08 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:13:08 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:13:08 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:13:30 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:13:30 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:13:30 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:14:18 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:14:18 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:14:18 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:18:14 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:19:46 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:20:15 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:20:25 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:21:02 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0[Tue Jan 27 12:21:12 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:21:13 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:21:23 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:21:23 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:21:23 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:21:26 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:21:26 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:21:26 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:24:29 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:30 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:33 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:37 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:24:57 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:24:57 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:24:57 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:25:39 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:25:57 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:25:57 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:25:57 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:26:37 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:32:25 2015] [error] Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/Output/HTML/DashboardTicketGeneric.pm line 561.\n
[Tue Jan 27 12:32:25 2015] [error] [client 202.125.154.80] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:37:05 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:37:30 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:38:24 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:38:54 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:41:46 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:41:46 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:41:46 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:42:06 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:42:06 2015] [error] [client 122.129.75.131] File does not exist: /var/www/favicon.ico
[Tue Jan 27 12:44:08 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:44:08 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:44:08 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
[Tue Jan 27 12:46:06 2015] -e: Use of uninitialized value $Service{"Criticality"} in hash element at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1014.
[Tue Jan 27 12:46:06 2015] -e: Use of uninitialized value within @_ in list assignment at /opt/otrs//Kernel/System/DynamicField/Backend.pm line 435.
[Tue Jan 27 12:46:06 2015] -e: Use of uninitialized value $Param{"Value1"} in string eq at /opt/otrs//Kernel/System/DynamicField/Driver/Base.pm line 34.
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jan 27 12:48:16 2015

 Message: Can't perform POST on https://pav.otrs.com/otrs/public.pl: 500 Net::SSLeay: verify_callback called, but not set to point to any perl function.

 RemoteAddress: 122.129.75.131
 RequestURI: /otrs/index.pl?Action=AdminPackageManager;Subaction=InstallRemote;Source=http%3A%2F%2Fftp.otrs.org%2Fpub%2Fotrs%2Fpackages%2F;File=OTRSMasterSlave-1.4.5.opm;Name=OTRSMasterSlave;Version=1.4.5;ChallengeToken=5zr65KOwSREXTP1zpDr5qIq1Q9tJEmZh;

 Traceback (26590): 
   Module: Kernel::System::WebUserAgent::Request (OTRS 3.3.10) Line: 199
   Module: Kernel::System::Package::PackageVerify (OTRS 3.3.10) Line: 1510
   Module: Kernel::Modules::AdminPackageManager::_InstallHandling (OTRS 3.3.10) Line: 1529
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 717
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jan 27 12:48:21 2015

 Message: Can't perform POST on https://pav.otrs.com/otrs/public.pl: 500 Net::SSLeay: verify_callback called, but not set to point to any perl function.

 RemoteAddress: 122.129.75.131
 RequestURI: /otrs/index.pl

 Traceback (26590): 
   Module: Kernel::System::WebUserAgent::Request (OTRS 3.3.10) Line: 199
   Module: Kernel::System::Package::PackageVerify (OTRS 3.3.10) Line: 1510
   Module: Kernel::Modules::AdminPackageManager::_InstallHandling (OTRS 3.3.10) Line: 1529
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 717
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Notice: Install /opt/otrs/Kernel/Config/Files/OTRSMasterSlave.xml (644)!
Notice: Install /opt/otrs/Kernel/Language/de_OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_MX_OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentMasterSlavePrepareTicket.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketBulk.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentTicketMasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMasterSlave.dtl (644)!
Notice: Install /opt/otrs/Kernel/System/Ticket/Event/MasterSlave.pm (644)!
Notice: Install /opt/otrs/Kernel/System/MasterSlave.pm (644)!
Notice: Install /opt/otrs/var/packagesetup/OTRSMasterSlave.pm (644)!
Notice: Install /opt/otrs/doc/en/OTRSMasterSlave.pdf (644)!
Code: 

        # define function name
        my $FunctionName = 'CodeInstall';

        # create the package name
        my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};

        # load the module
        if ( $Self->{MainObject}->Require($CodeModule) ) {

            # create new instance
            my $CodeObject = $CodeModule->new( %{$Self} );

            if ($CodeObject) {

                # start method
                if ( !$CodeObject->$FunctionName(%{$Self}) ) {
                    $Self->{LogObject}->Log(
                        Priority => 'error',
                        Message  => "Could not call method $FunctionName() on $CodeModule.pm."
                    );
                }
            }

            # error handling
            else {
                $Self->{LogObject}->Log(
                    Priority => 'error',
                    Message  => "Could not call method new() on $CodeModule.pm."
                );
            }
        }

    
[Tue Jan 27 12:48:36 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:36 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:44 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:45 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs//Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine new redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 86.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeInstall redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 166.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeReinstall redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 197.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeUpgrade redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 211.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeUpgrade125 redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 230.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine CodeUninstall redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 248.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _SetDynamicFields redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 256.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _MigrateOTRSMasterSlave redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 383.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _CheckMasterSlaveData redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 480.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _MigrateMasterSlaveData redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 497.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _RemoveDynamicFields redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 627.
[Tue Jan 27 12:48:45 2015] OTRSMasterSlave.pm: Subroutine _SetDashboardConfig redefined at /opt/otrs//var/packagesetup/OTRSMasterSlave.pm line 688.
[Tue Jan 27 12:48:45 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:45 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:57 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:48:58 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:48:58 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:05 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Tue Jan 27 12:49:06 2015

 Message: Can't perform POST on https://pav.otrs.com/otrs/public.pl: 500 Net::SSLeay: verify_callback called, but not set to point to any perl function.

 RemoteAddress: 122.129.75.131
 RequestURI: /otrs/index.pl?Action=AdminPackageManager

 Traceback (26590): 
   Module: Kernel::System::WebUserAgent::Request (OTRS 3.3.10) Line: 199
   Module: Kernel::System::Package::PackageVerifyAll (OTRS 3.3.10) Line: 1637
   Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.10) Line: 1206
   Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.10) Line: 871
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:49:06 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:50:22 2015] [error] Net::SSLeay: verify_callback called, but not set to point to any perl function.\n
[Tue Jan 27 12:50:54 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:50:54 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:50:54 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:50:54 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:02 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:51:02 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:51:02 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:51:03 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:09 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:51:09 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:51:09 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:51:09 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:30 2015] AgentMasterSlavePrepareTicket.pm: Subroutine new redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 18.
[Tue Jan 27 12:51:30 2015] AgentMasterSlavePrepareTicket.pm: Subroutine PreRun redefined at /opt/otrs//Kernel/Modules/AgentMasterSlavePrepareTicket.pm line 47.
[Tue Jan 27 12:51:30 2015] ZZZAAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Tue Jan 27 12:51:30 2015] ZZZAuto.pm: Subroutine Load redefined at /opt/otrs/Kernel/Config/Files/ZZZAuto.pm line 7.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine new redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 20.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine Run redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 43.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine _LoopCheck redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 509.
[Tue Jan 27 12:51:31 2015] MasterSlave.pm: Subroutine _ArticleHistoryTypeGiven redefined at /opt/otrs//Kernel/System/Ticket/Event/MasterSlave.pm line 561.
[Tue Jan 27 12:51:33 2015] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1731
:Apache2 IO flush: (103) Software caused connection abort at -e line 0:Apache2 IO flush: (103) Software caused connection abort at -e line 0Notice: Install /opt/otrs/bin/cgi-bin/json.pl (755)!
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------


Moreover OTRS is very slow, even after installing fast CGI,, attached is the screnshot of support assessment!!!
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masoodf91
Znuny newbie
Posts: 5
Joined: 05 Jan 2015, 11:41
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Re: Internal server error

Post by masoodf91 »

reneeb wrote:
tsaler wrote:[...]
More information about this error may be available in the server error log.
What does the error log say?
can you please see my error logs? i have pasted them above.
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reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
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Contact reneeb

Re: Internal server error

Post by reneeb »

masoodf91 wrote:
reneeb wrote:
tsaler wrote:[...]
More information about this error may be available in the server error log.
What does the error log say?
can you please see my error logs? i have pasted them above.
I quoted tsaler as tsaler didn't provide any error messages. And not every "Internal Server Error" is the same.
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masoodf91
Znuny newbie
Posts: 5
Joined: 05 Jan 2015, 11:41
Znuny Version: 3.3.10
Real Name: masood farooq
Company: Expertflow

Re: Internal server error

Post by masoodf91 »

I quoted tsaler as tsaler didn't provide any error messages. And not every "Internal Server Error" is the same.[/quote]

Ok then should I create a new post? Sorry I am new to this forum, dont know the regulations much. Sorry for the inconvenience.
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reneeb
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Re: Internal server error

Post by reneeb »

Ok then should I create a new post? Sorry I am new to this forum, dont know the regulations much. Sorry for the inconvenience.
No worries.

As these two issues seem to be different, you should create a new thread.
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