[SOLVED] Error: Message: Need AllocateData!

[zbigniew]

OTRS 4.0.2 Tried in: Admin->'Criticality <-> Impact <-> Priority' to change priorities in combo boxes. After clicking 'Submit' everything goes back to default values of first value in combobox and see in OTRS log:

Code: Select all

"error 	OTRS-CGI-20 	Need AllocateData!

and in Apache error.log see this:

Code: Select all

 Message: Need AllocateData!
 RemoteAddress: x.x.x.x
 RequestURI: /otrs/index.pl
 Traceback (12255):
   Module: Kernel::System::ITSMCIPAllocate::AllocateUpdate Line: 124
   Module: Kernel::Modules::AdminITSMCIPAllocate::Run Line: 106
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 983
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32
ERROR: OTRS-CGI-20 Perl: 5.16.3 OS: linux Time: Fri Dec 12 13:30:39 2014

Please help how to fix this.

[zbigniew]

OK. Solved.

Source of the problem: In /otrs/index.pl?Action=AdminDynamicField I have renamed key/index/value fields for ITSMImpact and ITSMCriticality dynamic fields from default values: '1 very low' , '2 low', '3 normal' to my own.

Solution: restored original values.

Recommendation: do not change key/index fields or values of system fields. Use translation files to use your own labels.

Topic can be closed.