Owner field within the move ticket form

[hkshetty]

Hi Team,

I want to make the owner field mandatory (in move ticket form) while moving the queue to another group within OTRS.
I tried looking for this option in Admin --> sysconfig --> Tickets (Group) --> Frontend::Agent::Ticket::ViewMove (Subgroup), however could not make out which settings triggers this action.

Would you be able to help me with this please?

Thanks & Regards
Deepak
Ver - OTRS 3.3.9
DB - MySQL
OS - Ubuntu

[crythias]

Considering the *default* action is to Unlock the ticket upon move, it doesn't make sense to make Owner mandatory. In any case, it's already set/non-null.

[crythias]

Please don't PM me with questions about public topics ... :)

Owner is always set, so making it mandatory won't be effective for what you're trying to do.