[Email Problem]

[karol1301]

Hello, i'm new at using otrs on SUSE and after configuration, i can fetch mail and it create a new ticket in otrs system, but i have problem with answer on it. when i try answer i get error code :

Backend ERROR: OTRS-CGI-99 Perl: 5.10.0 OS: linux Time: Mon Feb 2 10:59:25 2015 Message: Impossible to send message to: m.miernik@wup.kielce.pl. . RemoteAddress: 10.0.0.153 RequestURI: /otrs/index.pl Traceback (4794): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.11) Line: 2143 Module: Kernel::Modules::AgentTicketEmail::Run (OTRS 3.3.11) Line: 1284 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.11) Line: 910 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I try to look at settings on smtp, and in my opinion is correct server adress is correct and port as well. So can someone help me ? or give me some advice ?

[EXG133]

/var/log/messages should show additional info.

If it doesn't, enable debugging in whichever you are using:

/opt/otrs/Kernel/System/Email/SMTP.pm
/opt/otrs/Kernel/System/Email/SMTPS.pm
/opt/otrs/Kernel/System/Email/SMTPTLS.pm


Comment out this line:

# $Self->{Debug} = $Param{Debug} || 0;

And add this:

$Self->{Debug} = 3;

Restart OTRS service and send a mail again. Once you found the issue obviously remove the line you added and uncomment the original line.

[crythias]

Impossible to send message to: m.miernik@wup.kielce.pl..

This looks like the email has a trailing period and the SMTP server can't handle it.

[karol1301]

it might be a problem with sendmail or postfix configuration, becouse when i use smtp or smtps or smpttls then i got this error but when i switch to sendmail in otrs config then error didn't show up, message was send but that is it. no one got this, it looks like it lost in universe. I try to config sendmail on SUSE first, and we see what happend.

[karol1301]

it's me again, I use gmail account to test otrs and when i use gmail account and set configuration smtps it works good and i can send e-mail. but when i use my domain account and settings it crush with error in my first post. so can someone tell me what to do with this ? i dont have idea what could be the problem.

[karol1301]

if it helps I config mozilla thunderbird with the identical param. which i use to config otrs and it works, problem is only with otrs. it doesnt work... with this set. could it be ssl problem ?

[karol1301]

OK my work is done
i just look up in settings and switch off some of auth. settings and it works very nice