Quote previous E-mail in response template per Queue

[caesar305]

Hello, is there a way to remove the previous email's response from the response template? For example, if I am responding to an email, OTRS adds the previous email in the bottom of the message. I need to remove this functionality only for certain queues.

I know you can remove the $QData{"Body"} in the sysconfig but it seems to modify all queues, I only need to do this for one queue.

[caesar305]

Anyone?

[Sascha79]

Interesting question... listening.

[crythias]

This is the configuration of the module. To have a different interface for a different queue would (depending on your view of "easy") probably be best by duplicating the module to the same path in Custom, renaming it there (including internal to the module code), creating a new Config\Files\[something].xml to point to the renamed module, changing the parameters in SysConfig for the renamed module, and applying queue-groups to the appropriate modules.

I probably missed a step, but for a "what would i do?" that's about the least effort...

For the .xml, there are samples on the forum, and you can snip a copy from existing ticket.xml or framework.xml. First couple of lines, module section, and last line is relevant.