let me explain my problem: daily (or nightly), I will have a csv-file which is generated by another application on a shared drive. Using the otrsimportexport.pl script, I'm trying to import that file into a particular config::class. On top of that, it should become a cron job that runs every night.
Can someone tell me where to get started because things are going terrible wrong here, but no worries: it's a testserver
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Note that your question is rather large in scope and covers multiple issues, each of which is itself worthy of its own topic. Is it possible to reduce your question to a specific area of concern and what the stopping point is for you to continue? (What part of the request *can* you do, what have you done, what have you tried, what's not working, what errors or results are you experiencing, how can one replicate your experience, etc.).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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thanks for you answer. I'll get a little more in detail about my 'stopping point'. The operation I want to do, is to update the data of routers and other hardware every night. This consists of 2 operations:
1. import the data from a file to the respective classes (using otrs.importeport.pl) 2. create an automated job to perform the action in step 1 every night at 01.00am.
It's step 2 that I'm a bit confused about. Should I search for a solution using the web interface of OTRS or should I create a job on the Linux-level? I prefer that this timed operation would be done inside OTRS so I can avoid to be dependent of SysAdmins and Linux.
Linux level. Create a file in otrs/var/cron and restart otrs cron.
fledermaus wrote:I prefer that this timed operation would be done inside OTRS so I can avoid to be dependent of SysAdmins and Linux.
That's admirable, but it requires running a command line though you might attempt to do it via Generic Agent (CMD).
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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