CSV Import template add pipeline delimiter

[fledermaus]

Hi everyone,

when creating an import template in OTRS, there are 5 types of delimiters you can choose from:

colon
comma
dot
semicolon
tabulator

Is there any way to add a pipeline (|) to this list?

(this is not for being a difficult person, but when your importfile includes comments, all those possible delimiters might occur and pipelines never do)

[fledermaus]

I found this ImportExport.pm file in Kernel/System but since it is in Kernel/System I'm not sure if I'm even allowed to edit it.

[crythias]

It's open source. There is no warranty, and if it breaks, you get to keep both pieces. Hack away.

Note that the license is essentially stating if you use it, you must be willing to provide the source code.