Hi there,
We are using OTRS system to create ticket automatically using API from last few years. Now we are also interested in linking FAQ's by matching Ticket Subject to FAQ Title using API.
Steps We think will be involved.
1. During creation of ticket, search FAQ by Title.
2. Use LinkObject API or some other API to link this FAQ to ticket.
I don't if I am missing anything here but unable to visualize it. Has anybody done this. If yes, please guide.
If not, is there a way to do so using LinkObject API module.
Thanks,
KS
[SOLVED]: How do I link FAQ to a ticket using API
Moderator: crythias
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- Znuny newbie
- Posts: 11
- Joined: 15 Nov 2013, 18:52
- Znuny Version: 4.0.5
- Real Name: Kuljeet Singh
[SOLVED]: How do I link FAQ to a ticket using API
Last edited by myotrs on 09 Mar 2015, 21:18, edited 2 times in total.
"Production": OTRS: 5.0.6
"Dev | Test": OTRS: 5.0.6
OS: DEV-> RHEL, PROD->RHEL
Apache2.2.15/MySQL 5+
"Dev | Test": OTRS: 5.0.6
OS: DEV-> RHEL, PROD->RHEL
Apache2.2.15/MySQL 5+
-
- Znuny newbie
- Posts: 11
- Joined: 15 Nov 2013, 18:52
- Znuny Version: 4.0.5
- Real Name: Kuljeet Singh
[SOLVED]: How do I link FAQ to a ticket using API
Wrote the API module to do so.
Thanks.
KS
Thanks.
KS
"Production": OTRS: 5.0.6
"Dev | Test": OTRS: 5.0.6
OS: DEV-> RHEL, PROD->RHEL
Apache2.2.15/MySQL 5+
"Dev | Test": OTRS: 5.0.6
OS: DEV-> RHEL, PROD->RHEL
Apache2.2.15/MySQL 5+