Update of content at a_body fields on article table

trzcionek · Post by **trzcionek** » 04 Mar 2015, 11:17

Hello everyone,

I have to make test environment, from production OTRS.
I've cloned VM with OTRS and I've updated "a_body" fields for every ticket - "Test message", but in front-end agent panel I'm still seeing original message(I mean before update). I've tried otrs.DeleteCache.pl and CleanUP.pl but anything hasn't changed.

Can you help me?

RStraub · Post by **RStraub** » 04 Mar 2015, 11:55

First thing is the cache but you cleaned that. Second idea is:
When you cloned the VM, did you change the DBI-Connection string in Kernel/Config.pm ?

Maybe your new system is still connection to the production DB, thus you don't see any changes.

Post by **crythias** » 04 Mar 2015, 18:40

html data stored in BLOBs in the article table.

trzcionek · Post by **trzcionek** » 05 Mar 2015, 13:44

crythias wrote:html data stored in BLOBs in the article table.

I've updated BLOBs from article_plain table, but nothing changed.
Do you have any idea what can I do more?

Znuny Open Source Ticketsystem

Update of content at a_body fields on article table

Update of content at a_body fields on article table

Re: Update of content at a_body fields on article table

Re: Update of content at a_body fields on article table

Re: Update of content at a_body fields on article table