SMTP ERROR

ggirao · Post by **ggirao** » 08 Mar 2015, 11:12

After successfully migrate OTRS to new server I tested and email is not replying/etc

I can telnet to my mailserver (port 25 for example)

Backend ERROR: OTRS-CGI-38 Perl: 5.18.2 OS: linux Time: Sun Mar 8 09:13:13 2015 Message: Impossible to send message to: goncalo.girao@idevcon.pt.. . RemoteAddress: 188.37.15.xxx RequestURI: /otrs/index.pl Traceback (31145): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.9) Line: 2083 Module: Kernel::Modules::AgentTicketCompose::Run (OTRS 3.3.9) Line: 784 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.9) Line: 871 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 41 Module: (eval) (v1.99) Line: 206 Module: ModPerl::RegistryCooker::run (v1.99) Line: 206 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 172 Module: ModPerl::Registry::handler (v1.99) Line: 31

Notice that is my local public ip address and I cannot send email, not OTRS auto reply

ggirao · Post by **ggirao** » 08 Mar 2015, 11:23

I can send successful if I relay with no auth from my local network. But for security purposes I dont want this..

ggirao · Post by **ggirao** » 08 Mar 2015, 11:32

UPDate

Auto reply when customer creates a ticket, isn't working as the closed ticket email also not working

Post by **crythias** » 09 Mar 2015, 07:29

ggirao wrote:I can send successful if I relay with no auth from my local network. But for security purposes I dont want this..

Why? if your send connector listens for no-auth only from specific IP addresses (Your OTRS server), it's true it *is* possible to spoof the sender IP and send but generally, what's the security concern?

ggirao · Post by **ggirao** » 09 Mar 2015, 11:07

crythias wrote:
ggirao wrote:I can send successful if I relay with no auth from my local network. But for security purposes I dont want this..
Why? if your send connector listens for no-auth only from specific IP addresses (Your OTRS server), it's true it *is* possible to spoof the sender IP and send but generally, what's the security concern?

My otrs server has private and public ip addresses. I don't want to open security gaps... But I am a little paranoid with security!

TY

jojo · Post by **jojo** » 09 Mar 2015, 12:35

get some consulting for secure operation of mailservers

ggirao · Post by **ggirao** » 09 Mar 2015, 13:13

jojo wrote:get some consulting for secure operation of mailservers

You are the best!

Of course, I have a problem between OTRS and a mailserver (on my last OTRS server on windows 2008R2, I could authenticate without issues) and now I should get mail consulting services KAKAKKAKA

Really, this forum is very helpful, but sometimes i get some silly answers

jojo · Post by **jojo** » 09 Mar 2015, 15:03

I don't see any OTRS issue here...

Post by **crythias** » 09 Mar 2015, 15:13

@jojo's correct. Your concern about SMTP traffic is not OTRS specific. If you had a copier/scanner that could scan to email, the situation would be the same, with the copier vendor saying the same thing: deal with it on your mail server side.

ggirao · Post by **ggirao** » 09 Mar 2015, 16:41

crythias wrote:@jojo's correct. Your concern about SMTP traffic is not OTRS specific. If you had a copier/scanner that could scan to email, the situation would be the same, with the copier vendor saying the same thing: deal with it on your mail server side.

And I have... all connected by LDAP

and working

But thats not a problem, I already found myself a solution.

BTW I think Jojo doesn't need a body guard :-p

Znuny Open Source Ticketsystem

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