[SOLVED]Process management after upgrade ERROR

[paladinstar]

Hello everyone.

I had a problem as follows.
Updating from version 3.3.6 OTRS to 4.0.6. Pre say that I have several processes in the system with a lot of activities, transitions, etc.
After the upgrade, when entering any process issued by error (see attachment).
Doing all the instructions, everything else works fine.
How to fix it? May have an idea?

Thank you for your help!

[RStraub]

Looks like OTRS is having trouble finding the javascript that draws the canvas.

Can you check if you have the jsplumb files under:
~otrs/var/httpd/htdocs/js/thirdparty/jsplumb(-version)/jsplumb.js or dom.jsPlumb ?

[paladinstar]

There is a file in the specified directory jsplumb.js

[reneeb]

Is the version in the directory name the one specified in SysConfig? It might happen that you can find something like "jsplumb-3.3.1" in Kernel/Config/Files/ZZZAuto.pm while there is only a "jsplumb-4.0.5" in the filesystem... Then you have to use the correct version in the SysConfig...

[RStraub]

And you didn't (1) customize stuff on the canvas? It might happen when you call jsplumb functions outside of the jsPlumb.read block.

Also you didn't (2) edit the SysConfig, so that the javascript is still loaded correctly? The ModuleRegistration under ProcessManagement -> Frontend:Admin:ModuleRegistration lists jsplumb-1.6.4/jsplumb.js and jsplumb-labelspacer/labelspacer.js as ressources (on version 4.0.6)

*huffs* reneeb beat me to it again.

[paladinstar]

Is the version in the directory name the one specified in SysConfig? It might happen that you can find something like "jsplumb-3.3.1" in Kernel/Config/Files/ZZZAuto.pm while there is only a "jsplumb-4.0.5" in the filesystem... Then you have to use the correct version in the SysConfig...

In ZZZAuto.pm version jsplumb 1.5.5

~otrs/var/httpd/htdocs/js/thirdparty/jsplumb(-version)/jsplumb.js

version 1.6.4

In the SysConfig I can not find jsplumb...

[paladinstar]

I apologize for blindness))). jsplumb found. His version 1.5.5 in SysConfig.

[paladinstar]

Next error

Magnetizer is not defined

[paladinstar]

As I understand it is responsible for the Magnetizer

Code: Select all

thirdparty/jsplumb-labelspacer/label-spacer.js

Versions no. It is not clear what he wanted.

[paladinstar]

Clear settings as in the screenshot, seems to work. The only disadvantage with digital communication schemes are destroyed activity parameters, transitions, etc.

Thank you all!