Dear colleagues,
I need to get all tickets where responsible is specific person. There is Web Service method http://otrs.github.io/doc/api/otrs/stab ... ch.pm.html where we can specify ResponsibleIDs. But, unfortunately I can't find way how to get Responsible ID via Web Service or even via Administration panel. E.g. in administration panel you can see agent e-mail and some other information, but there is no ID of an agent. If I use e-mail instead of ID number - I just get null TicketSearch response.
Please, help.
Retrieve Responsible ID via Web Services
-
- Znuny newbie
- Posts: 20
- Joined: 07 Jan 2015, 21:03
- Znuny Version: 3.3.10
- Real Name: Andrey
- Company: Ridan
Re: Retrieve Responsible ID via Web Services
Is it possible to get access via Web Service to System:Ticket methods: https://otrs.github.io/doc/api/otrs/3.2 ... et.pm.html?
-
- Znuny newbie
- Posts: 20
- Joined: 07 Jan 2015, 21:03
- Znuny Version: 3.3.10
- Real Name: Andrey
- Company: Ridan
Re: Retrieve Responsible ID via Web Services
I found workaround how to get user (responsible) list with user ID. Here is c# code example: http://www.bizkit.ru/2015/03/16/2642/