OTRS system log errors - Need processes!

[hkshetty]

Dear All,

I noticed the attached errors (as shown below) in OTRS system log today.
1. Need Processes
2. The given param 'StateIDs' is invalid or an empty array reference!

I read through old articles too where in for the second error, I found the answer as "reset everything and change the translation file". I am not sure how and where to do this? Also, the link given as reference that resolved the issue does not work

Could you please advice and assist?

Note: I haven't changed any label on the StateID or done any changes.

Regards

OTRS 3.3.9
Ubuntu 12.04.4 LTS
MySQL
Apache

[wurzel]

Hi,

not easy to say where to look. A good start is to search in sysconfig or the string StateIDs.

Somewhere the string StateIDs is set, but wrong.


And processes? Do you have some processes?

Flo

[hkshetty]

Hi,

I appreciate your time!

I do not remember making any changes relevant to StateIDs.
Also, when you say processes, could you please advice what are you referring to? With an example would be better.
If you are referring to any process ticket, no we haven't configured that yet.

Apologies, if I am being a bit dumb, but I am very new to this tool

Regards

[wurzel]

Hi,

it is really not easy to fix, unless you know what you have changed. So what did you change after first installation?

Flo

[hkshetty]

Hi,

I got your message. I haven't made any changes that I remember, however will monitor for the OTRS behaviour. If I find something unexpected and unusual. I shall update the forum here, requesting for advice.

Thank you so much for your time!

Have a nice day and great weekahead!

Cheers