[SOLVED] OTRS breaks when adding virtualhost?

[prowse]

Hey folks, I just installed OTRS 4.0.6 on an Ubuntu 14.04 LTS VPS and it was working great when I loaded it by the ip with the otrs path, like:

http://1.2.3.4/otrs

I then added a virtualhost to hold the actual web site that OTRS will be supporting, and that website loads fine at:

http://1.2.3.4

but now http://1.2.3.4/otrs shows page not found.

I'm sure this is a simple thing to fix, but I'm not a virtualhost expert, and I'm not sure how the otrs.conf file in the conf-available folder interacts with the domain.conf file in the sites-available folder.

My /etc/apache2/conf-available/otrs.conf file is the one taken from the installation guide, and contains those two lines:

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ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

My /etc/apache2/sites-available/domain.conf file looks like this (actual domain replaced with example.com):

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# domain: example.com
# public: /var/www/example.com/public_html/

<VirtualHost *:80>
  # Admin email, Server Name (domain name), and any aliases
  ServerAdmin webmaster@example.com
  ServerName  http://www.example.com
  ServerAlias example.com

  # Index file and Document Root (where the public files are located)
  DirectoryIndex index.html index.php
  DocumentRoot /var/www/example.com/public_html
  # Log file locations
  LogLevel warn
  ErrorLog  /var/www/example.com/log/error.log
  CustomLog /var/www/example.com/log/access.log combined
</VirtualHost>

Thanks in advance for your expertise in getting this product up and running!

-Josh

[wurzel]

Hi,

virtual hosts need a ServerName. In your example it is http://www.example.com
IP Address will not work any more.

See apache docu for this.

Flo

[prowse]

Thanks wurzel, I changed this but it did not fix the problem.

What DID fix my problem is moving the

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otrs.conf

file from the

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/etc/apache2/conf-available

into the

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/etc/apache2/sites-available

folder, and running

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sudo a2disconf otrs.conf

and

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sudo a2ensite otrs.conf

and then restarting apache.

I'm not sure why this file was in this folder, but moving it instantly fixed everything.