[SOLVED] Queue/Subqueue permission question

[prowse]

We manage condos and we have a queue for each condo. I can add a property manager to have rights to a particular condo by giving s/he rights to a particular queue. (I've got roles setup and actually add the manager to the role.)

What I'm wondering is that we have company managers who need to see all the queues, and when we add a new condo, I'd like the managers to be able to see that condo without having to go in and redo permissions. I'm wondering if I could do this:

1. Make a main queue called Condos
2. Make each condo's queue a sub-queue of Condos
3. Give property manager rights to individual sub-queues
4. Give company managers rights to Condos, the main queue
5. HERE'S THE QUESTION: If I add a new sub-queue, do company managers automatically get permissions to it because they have permissions to the parent queue?

Thanks,

-Josh

[crythias]

Queue permissions are assigned by group membership. Each queue is assigned exactly one group. If the subqueue is assigned the same group as its parent, group members will have the same rights.

[prowse]

Thanks for your quick clarification.

OK, so having rights on a parent queue don't confer any rights to sub queues.

I'm going to need some more coffee because trying to get the group-queue-role permissions figured out is doing my head in

[crythias]

viewtopic.php?t=6357

Queue: The hat that holds tickets for the [groups of] agent that can handle that category of ticket. A queue has exactly one group. A subqueue is *just* a queue, except it has a parent as a part of its label.
Group: A collection of agents. An agent can be a member of multiple groups. Individual agents may have different permissions within the same group.
Role: A collection of groups. Use of Roles is optimal when it is desired to assign agents with similar permissions to multiple queues at one time.

It is generally recommended that agents are assigned to roles instead of groups because the agents will have membership of all groups of that role, and therefore all permissions assigned to those groups.