Hi,
I need the Response-/Solutiontime to be stopped as I send out an CustomerNotification based upon an owner update. I tried different approches - not successful at all.
In the Sysconfig my code looks like follows within the Ticket --> Core::Ticket Module:
Ticket::EventModulePost###900-EscalationStopEvents
1. TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate|TicketPendingTimeUpdate|TicketPendingTime|TicketDynamicFieldUpdate_Zwischenbericht
2. TicketOwnerUpdate|TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate|TicketPendingTimeUpdate|TicketPendingTime
3. TicketSLAUpdate|TicketQueueUpdate|TicketStateUpdate|ArticleCreate|TicketPendingTimeUpdate|TicketPendingTime|SendCustomerNotification
None of the above seem to work - do I need to edit the scripts?
Would love to have a helpful hint.
Sincerely, Vivian
EscalationStopEvents
Moderator: crythias
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: EscalationStopEvents
You'll be unsuccessful as it's not easy to implement.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
otrswin
- Znuny newbie
- Posts: 19
- Joined: 04 Dec 2013, 15:11
- Znuny Version: 4.0.6.D150219.196
- Real Name: Vivian
- Company: WDMM
Re: EscalationStopEvents
Why should that be. I am clever u know...
Try me.
Try me.
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: EscalationStopEvents
Please let us know how you accomplished the task.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask