ITSM Changes or Workorders in Calendar Widget - HowTo?

[heeg2au]

Hi folks,
we're using OTRS 3.3.8 for quite a while now and have started using the Change Management module also. We appreciate the functions provided which are sufficient (at least for the moment ).
Now, I'd like to see the current Change-activities in the EventsTicketCalendar (which in my opinion makes more sense, than to see all the incidents, requests and problems there), in order for our agents and customers to see what's going on currently. I've managed to integrate the standard tickets into the widget but don't know how to get the changes (or workorders) to be indicated there.
Any hint would be very much appreciated
Thanks,
Helmut

[heeg2au]

Hey folks,
66 views (until 2014-04-01) and still no clue?
C'mon, please - seems like lots of people are interested in a solution... (or at least a hint from one of you gurus )
Regards,
Helmut

[reneeb]

For OTRS4 you could use http://opar.perl-services.de/dist/Chang ... ntCalendar to show changes in the calendar.

[heeg2au]

Hi reneeb,
again, 1k thx for this solution - great nightshift results
Would be intersted in a 3.3.x Version also ...
Regards,
Helmut

[catharn]

@reneeb, thanks again for this wonderful module

It would be nice, once the change is displayed in the calendar, to have the possibility to click on it, and then, it opens the change in question.

Do you think it's possible to do it ?

Thanks a lot

[reneeb]

This would require to override some Core javascript file which I want to avoid.

In https://github.com/OTRS/otrs/blob/rel-4 ... rd.js#L387 you need to add a function for "eventClick" where you check if it is a change-event (event id starts with "change-") and then open the change.