Hi,
i want to display only queues which are related to that particular customer in the "TO" filed of customer panel,how to do that.
now the customer can able to select all queues, but i need to restrict it, please find the below screen shot,
there it is displaying 3 queues but i need to display only one which is related to customer.
Thnak u.
how to do customer queue mapping
Moderator: crythias
how to do customer queue mapping
You do not have the required permissions to view the files attached to this post.
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: how to do customer queue mapping
Don't use customer based queues
or use CustomerGroupSupport/Customer Groups for segregation.
or read this
or use CustomerGroupSupport/Customer Groups for segregation.
or read this
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: how to do customer queue mapping
thnak u.