How to set ITSM Change Condition rule (CRITICAL)

[StefanoBoccanera]

Hi folks

I'm tring to find a solution about this issue:

I'd like to set a Change Condition moving the change state to In Progress
by means of two conditions meet: the actual change state is 'Approved' *and
*the ActualStartTime is reached.

Actually if I select the ActualStartTime as attributes of condition, I have
to put a text value to compare.

It's sound like I can't have a parametric value for the right-side of
expression and I suspect it's not work.

Really I need to have a mechanism like Notification where the
ActualStartTime is compared to the actual system time and action are taken
accordingly.

Any suggestion or a better explanation on the Condition handling on OTRS ?

[jojo]

typically changes are set to progress because of a workorder is set to in progress (someone statrs to work on it)

[StefanoBoccanera]

typically changes are set to progress because of a workorder is set to in progress (someone statrs to work on it)

jojo
I'm just using this approach, basically I'm trying to set automatically the in progress state on a workorder when the start actual time value is reached (more or less the same approach used into ITSM notification).
My problem is : the Condition configuration panel, accepts the AND condition : workorder state approved AND Actual Start time but it requires a value toi compare against the Actual Start Time.

My opinion is the ActualStartTime would not require any compare but it should use the same approach like notification: when the ActualStartTime is reached the rule is satisfied.

Any suggestion from the ITSM guys?

regards

[heeg2au]

Hi Stefano and all,
have you found a solution to this in the meanwhile?
I do want to accomplish the same as you did - setting the status of the change in dependence of the status of the workorder at the current date (I hope, I did understand that right?).
Can't find anything that points towards the solution on how to set the value for current date/time in the condition clause.
Any hint would be very much appreciated.
Kind regards,
Helmut