OTRS Survey

[mantyyzz]

Hello everyone, I have a question. Is there possible to set that OTRS Survey Module will send survey only when ticket is successfull closed ? Because now it sends survey when ticket is closed , no mater successful closed or not. So I need only when ticket is solved. Thanks

[eandrex]

Open OTRS_HOME/Kernel/System/Ticket/Event/SurveySendRequest.pm

Look for

Code: Select all

return 1 if $Ticket{StateType} ne 'closed';

change to

Code: Select all

return 1 if $Ticket{State} ne 'closed successful';

I would recommend not editing directly that file, but instead make a copy into
OTRS_HOME/Custom/Kernel/System/Ticket/Event/

and edit it with the changes i just posted

[crythias]

Or you might use another survey provider...

[mantyyzz]

Thanks, I will try this method.