[SOLVED] Close Ticket from e-mail

[netjess]

Hello,

I have a Postmaster filter set up to close a ticket if a technician adds the word close to the subject.
In my log it appears that the filter is working but the status never changes to closed and the ticket remains in the queue.

Ideas?

Thank you.

[netjess]

Okay,

I got this working.
I had to change the postmaster filter to change the email header X-OTRS-FollowUp-State rather than just the X-OTRS-State.

Enjoy.

[netjess]

As a note, in the case the a ticket had the word open or close in the subject I changed the keyword for the Postmaster Filter to open# or close# so as not to be affected by the plain word.
I had tried $ symbol but for some reason that didn't parse properly in the filter and had no affect.

Enjoy.

[schulmann]

As a note, in the case the a ticket had the word open or close in the subject I changed the keyword for the Postmaster Filter to open# or close# so as not to be affected by the plain word.

You could add an additional condition (for example the sender address) which must be satisfied.

I had tried $ symbol but for some reason that didn't parse properly in the filter and had no affect.

Postmaster filters are regular expressions.
In regular expressions the character "$" is interpreted and must be escaped by a backslash.