Hello everybody.
When I generate reports that calculate the service time (eg. TicketSolutionResponseTime), I get negative results for some queues and 0m for others queues.
When I consult directly in the database (a remote postgres), the results are perfects.
My OTRS version is 4.0.2.
Best regards.
Problem with TicketSolutionResponseTime
Moderator: crythias
-
eduardoocarneiro
- Znuny newbie
- Posts: 1
- Joined: 23 Apr 2015, 15:09
- Znuny Version: 4.0.2