Create New Email Ticket All fields marked with an asterisk (*) are mandatory.

[smuwanga]

Hello people,

I created dependent dynamic fields, on hitting the Send Email button, I get the error

Create New Email Ticket All fields marked with an asterisk (*) are mandatory.

.

I have filled all the fields that I want to use, unfortunately the error is persistent. Your help will be appreciated.

Regards,
Simon.

[crythias]

I have filled all the fields that I want to use

All fields marked with an asterisk (*) are mandatory.

Apparently what you want and what is displayed are different.

[smuwanga]

Hello Crythias,

Sorry, that was my mistake.

I have added dependent dynamic fields. On clicking the Send Mail button, the ticket page just refreshes instead of submitting my ticket.
I have looked at the apache logs, show no errors. The access logs are clean as well. I seem to have done something weird. What could that be?


Regards,
Simon.

[mavrie]

Hello,

Could be kind of obvious, but can you check Ticket::Frontend::AgentTicketEmail###DynamicField in the sysconfig?

"Possible settings: 0 = Disabled, 1 = Enabled, 2 = Enabled and required."

So if you put the dynamic fields as "2", they are mandatory. Changing that to "1" could fix this.

Regards

[smuwanga]

Hi Mavrie,

I did make changes as advised, but the ticket is not created.

On the same AgentEmailTicket.dtl added 5 dynamic fields, and modified the javascript code. I have a GenericAgent job running whose parameters are based on the AgentEmailTicket.dtl dynamic fields therein.

When I remove the javascript code from the dynamic fields, the ticket is successfully created. My gut tells me there is a mishap caused by my javascript. Help will be much appreciated.


Simon.

[mavrie]

I am nowhere near a Javascript pro, but maybe others on this forum could help with that.

Pasting your code here might help find the issue.

Regards

[smuwanga]

Here is the code. When I remove it from AgentTicketEmail.dtl, the ticket is created. Am afraid the fields no longer become dependent.

Code: Select all

# --- added by simon ----
<!-- dtl:block:DynamicField_customerType -->
                    <div class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div class="Field">
                            $Data{"Field"}
                        </div>
                        <div class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField_customerType -->


<!-- dtl:block:DynamicField_serviceType -->
                    <div class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div class="Field">
                            $Data{"Field"}
                            <!--dtl:js_on_document_complete-->
<script type="text/javascript">//<![CDATA[
    function nonetext() {
	    $('#DynamicField_typeOfDataService').parent().addClass( 'Hidden' );
	    $('#LabelDynamicField_typeOfDataService').parent().addClass('Hidden');

            $('#DynamicField_complaintType').parent().addClass( 'Hidden' );
	    $('#LabelDynamicField_complaintType').parent().addClass('Hidden');
    }

    Core.AJAX.FormUpdate($('#NewEmailTicket'), 'AJAXUpdate', 'DynamicField_serviceType', [ 'TypeID', 'Dest', 'NewUserID','NewResponsibleID', 'NextStateID', 'ServiceID', 'SLAID', 'SignKeyID', 'CryptKeyID', 'To', 'Cc', 'Bcc', 'StandardTemplateID' $Data{"DynamicFieldNamesStrg"}]);
    
    $('#DynamicField_serviceType').bind('change', function (Event) {
        switch ($('#DynamicField_serviceType').val() ) {
		case "data":
                   nonetext();
                   $('#LabelDynamicField_typeOfDataService').parent().removeClass( 'Hidden' );
                   $('#DynamicField_typeOfDataService').parent().removeClass( 'Hidden' );
		   break;
	   	case "sms":
                   nonetext();
                   $('#LabelDynamicField_complaintType').parent().removeClass( 'Hidden' );
                   $('#DynamicField_complaintType').parent().removeClass( 'Hidden' );
		   break;
	   	default:
		    nonetext();
     }
        

     
    });
//]]></script>
<!--dtl:js_on_document_complete-->
                        </div>
                        <div class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField_serviceType -->


<!-- dtl:block:DynamicField_typeOfDataService -->
                    <div class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div class="Field">
                            $Data{"Field"}
                        </div>
                        <div class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField_typeOfDataService -->

<!-- dtl:block:DynamicField_complaintType -->
                    <div class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div class="Field">
                            $Data{"Field"}
                        </div>
                        <div class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField_complaintType -->