[SOLVED] Impossible to reply to customer

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Rick
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Joined: 30 Apr 2015, 09:24
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[SOLVED] Impossible to reply to customer

Post by Rick »

All drop downs don't launch the reply window. They are populated and allow selection but when clicked do nothing. I've made sure the pop up blocker and adblock plus were both disabled but still nothing. I've searched but cannot find anything regrading a fix for this issue so I ask, is anyone experiencing this issue?

I am on Ubuntu, with Firefox

Thanks in advance
Last edited by Rick on 13 May 2015, 12:44, edited 1 time in total.
reneeb
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Re: Impossible to reply to customer

Post by reneeb »

Are there any messages in the logs (both OTRS- and webserver log)?

Start the debugger with ctrl+shift+i and watch the javascript console while you select a new answer. Are there any messages in the javascript console?
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Rick
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Joined: 30 Apr 2015, 09:24
Znuny Version: 4.0.7

Re: Impossible to reply to customer

Post by Rick »

Thanks you for your help.

The only error in the console is 'SyntaxError: missing ) after argument list'
reneeb
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Re: Impossible to reply to customer

Post by reneeb »

Did you install any addons? did you change anything yourself?
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Rick
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Joined: 30 Apr 2015, 09:24
Znuny Version: 4.0.7

Re: Impossible to reply to customer

Post by Rick »

No nothing, i already tried with all add-on and plugin disabled ( safe mode of mozilla).
I don't understand, because it worked two days before.
reneeb
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Re: Impossible to reply to customer

Post by reneeb »

Then make a list with all the things that were changed since it last worked... It is really hard to debug the problem with that little information.

Switch off the JS-Loader in SysConfig. Then open the javascript console and reproduce the error. When the JS-Loader is switched off, you should get the information in which JS file the syntax error occurs. This might lead you to the source of the problem...
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Rick
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Posts: 57
Joined: 30 Apr 2015, 09:24
Znuny Version: 4.0.7

Re: Impossible to reply to customer

Post by Rick »

I think the problem is the web browser, because I had the same problem last week, and by launching Firefox in safe mode, the problem was gone.
When i do the same thing, it changes nothing.
Rick
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Posts: 57
Joined: 30 Apr 2015, 09:24
Znuny Version: 4.0.7

Re: Impossible to reply to customer

Post by Rick »

There is no other solution ?
Rick
Znuny newbie
Posts: 57
Joined: 30 Apr 2015, 09:24
Znuny Version: 4.0.7

Re: Impossible to reply to customer

Post by Rick »

Ok i have solved the problem.
The problem come of the translation in French. They forgot the backslash for one of apostroph, and this generate i bad Javascript.
If you have the same problem, check your console for checking javascript error
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