Adding Time Units to a process ticket

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retro2707
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Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Adding Time Units to a process ticket

Post by retro2707 »

Hi,

Maybe im missing something here but I want agents to be able to put how much time they have spent on each step of a process ticket. On normal note and other updates you have the Time units option as shown below.
2015-05-11 09_41_21-0110678 - Note - Ticket - OTRS ITSM 3.3.12.png
I cant seem to get this showing for a process ticket when you select an action dialog. The option does not appear as a selection item from what I can see.

Is this possible?

Thanks.

Brendan
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