process management

[milovikasse]

Hi, I am new to otrs, I tried to make a workflow in process management but I am not found option to create new process ticket in Ticket Menu. I check every Active Dialogs and Transitions but no problem found even I followed youtube to make it working but not success... can you please help me to make it operative.

NewEmployeeHire_1.png

NewEmployeeHire_2.png

NewEmployeeHire_3.png

[aph]

The new process ticket option is available under the menu item Tickets.

[milovikasse]

Not able to find menu item ticket "New Procee Ticket" Please find the attache screenshot.

[aph]

Please check if in SysConfig the following is checked under ProcessManagement

Code: Select all

Frontend::Agent::ModuleRegistration

For this click on the menu Admin. Then click on SysConfig and choose ProcessManagement in the dropdown list. After selecting the entry, you will see a list of settings. Here, click on Frontend::Agent::ModuleRegistration and make sure that Frontend::Module###AgentTicketProcess is checked.

[wurzel]

Hi,

the first activity needs to have a dialogue. Should work fine, as 'aph' described.


Florian

[milovikasse]

Thank aph and wurzel to reply. As described by aph I checked in Frontend::Agent::ModuleRegistration, Frontend::Module###AgentTicketProcess is checked. I attched a screen shot.

[milovikasse]

First Activity is "RecordingEmployeeProfileAD1" that have five dialogs as you can find in screenshot.
DynamickField_FirstName
DynamicField_LastName
DynamicField_Boss
DynamicField_Department
DynamicField_Status

[aph]

Did you synchronize all processes after saving your process?

[milovikasse]

yes, even I followed this document "https://otrs.github.io/doc/manual/admin ... ement.html" to create book ordering process step by step but not success.

[milovikasse]

I tried to find solution on google search and done every possible setting but I did not found any solution. Not able to find why "New Process Ticket" option is not available in menu Item Ticket.

[milovikasse]

Thanks for your help, My problem is solved... I don't know how is solved. I just added only menu in Frontend::Agent::ModuleRegistration: Frontend::Module###AgentTicketProcess: Type: Menu then save and again I removed "Menu" from that location Now New Process Ticket is available.

This is strange but it's true... I don't know what was the problem.