Access Rights in OTRS Change Management Module

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zyousafi
Znuny newbie
Posts: 64
Joined: 09 Feb 2015, 12:03
Znuny Version: 4.0.5
Real Name: Zohair Yousafi

Access Rights in OTRS Change Management Module

Post by zyousafi »

I want to allow and restrict access to "changes" and "work orders" in OTRS as per the Users, Groups, and Roles that I have created. I have multiple departments using the system (i.e. HR, IT, etc.,) and I don't want one department looking at another's "changes" and/or "work orders". How can I go about doing this? Unfortunately the default settings in the system do not allow this to be configured the way that I want.
EXG133
Znuny expert
Posts: 217
Joined: 06 Aug 2012, 18:12
Znuny Version: 3.1.7 & 4.04

Re: Access Rights in OTRS Change Management Module

Post by EXG133 »

This option is not present in the standard OTRS.
Kix4OTRS adds this for CI's so perhaps for changes as well.
zyousafi
Znuny newbie
Posts: 64
Joined: 09 Feb 2015, 12:03
Znuny Version: 4.0.5
Real Name: Zohair Yousafi

Re: Access Rights in OTRS Change Management Module

Post by zyousafi »

Thank you for the prompt response EXG133! :) Is there anyway I could do this using ACLs?
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