Access Rights in OTRS Change Management Module
Moderator: crythias
-
- Znuny newbie
- Posts: 64
- Joined: 09 Feb 2015, 12:03
- Znuny Version: 4.0.5
- Real Name: Zohair Yousafi
Access Rights in OTRS Change Management Module
I want to allow and restrict access to "changes" and "work orders" in OTRS as per the Users, Groups, and Roles that I have created. I have multiple departments using the system (i.e. HR, IT, etc.,) and I don't want one department looking at another's "changes" and/or "work orders". How can I go about doing this? Unfortunately the default settings in the system do not allow this to be configured the way that I want.
Re: Access Rights in OTRS Change Management Module
This option is not present in the standard OTRS.
Kix4OTRS adds this for CI's so perhaps for changes as well.
Kix4OTRS adds this for CI's so perhaps for changes as well.
-
- Znuny newbie
- Posts: 64
- Joined: 09 Feb 2015, 12:03
- Znuny Version: 4.0.5
- Real Name: Zohair Yousafi
Re: Access Rights in OTRS Change Management Module
Thank you for the prompt response EXG133!
Is there anyway I could do this using ACLs?
