<SOLVED> External change dynamic field

[lukbec]

Hello,
I'm needs a help, hints as dynamic field updates the fields directly in the database MySql and unfortunately you can not see the changes in the OTRS system.

Ex .:
- In OTRS field dynamic field = x,
- Updating the database dynamic field = xx
and in OTRS persists field=x, not xx.

Indirectly I worked it out by deleting the cache. How do I update the external field to change the dynamics of the field you could be seen without deleting the cache?

[RStraub]

You would have to update the fields via API:
http://otrs.perl-services.de/docs/otrs/ ... value.html

[lukbec]

You would have to update the fields via API:
http://otrs.perl-services.de/docs/otrs/ ... value.html

Is it possible to implement this in .NET? I'm not a dev, and I have to outsource it.

[crythias]

You are doing something unsupported. It would be better to send an email with the dynamic field update.

[lukbec]

You are doing something unsupported. It would be better to send an email with the dynamic field update.

Any example?

[crythias]

Read about X-OTRS-Followup in postmaster filter. If the mailbox is trusted, all X-OTRS-FOLLOWUP email headers will be obeyed.

[lukbec]

Read about X-OTRS-Followup in postmaster filter. If the mailbox is trusted, all X-OTRS-FOLLOWUP email headers will be obeyed.

In fact, but for one field I have some value, so I will need to add filters so long as I have of possible values.

[crythias]

In fact, but for one field I have some value, so I will need to add filters so long as I have of possible values.

I'm not sure how to translate this post. I'm assuming the same code you use to inject the value(s) can be used to create an email that has the same value(s).


in code, you're injecting DynamicField Foo: Value: bar
in email, you add a header value, exactly the same way you'd add To: or Cc: or Subject:

Code: Select all

X-OTRS-DynamicField-Foo: bar

and send that to your ticketing system.