I am a newbie on OTRS configuration. Problem is an eror pops up any time you click fetch mail.Kindly help. Sorry if this is repeated on the forum please point me in the right direction.
Backend ERROR: OTRS-CGI-17 Perl: 5.10.1 OS: linux Time: Wed Jun 3 15:53:57 2015 Message: POP3: Can't connect to mail.kenya.go.ke RemoteAddress: 10.101.102.81 RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction=Run;ID=1;ChallengeToken=sTW2cImznEbltPVVXffkhXpc182B64kb; Traceback (12540): Module: Kernel::System::MailAccount::POP3::Fetch Line: 145 Module: Kernel::System::MailAccount::MailAccountFetch Line: 441 Module: Kernel::Modules::AdminMailAccount::Run Line: 63 Module: Kernel::System::Web::InterfaceAgent::Run Line: 989 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 41 Module: (eval) (v1.99) Line: 204 Module: ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line:
POP3 cant connect to mail.go.ke on clicking fetchmail
Moderator: crythias
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crythias
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Re: POP3 cant connect to mail.go.ke on clicking fetchmail
network, dns, firewall.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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dumyboy
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Re: POP3 cant connect to mail.go.ke on clicking fetchmail
Checked my dns and its fine i can send and receive packets, The network is also okay am on the same network as my otrs installation, no firewall is configured.
The error pops up even when i change system mail to gmail.,changing POP3 to either of POP3S or IMAP/IMAPS...
The error pops up even when i change system mail to gmail.,changing POP3 to either of POP3S or IMAP/IMAPS...
Last edited by dumyboy on 03 Jun 2015, 15:30, edited 1 time in total.
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crythias
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Re: POP3 cant connect to mail.go.ke on clicking fetchmail
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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dumyboy
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Re: POP3 cant connect to mail.go.ke on clicking fetchmail
SOLVED...after doing alittle of goggling and OTRS forum support,I managed to solve this by changing my mail server name from the actual DNS name to its public ip address.It appears the mail server name was not getting resolved to IP automatically so feeding it the actual address of the mail server worked for me. 