Display IP address of an email sender in ticket view

[Deathaura]

Hi,

Customers of my company can contact us from the forms on our site. I want their IP address to be displayed in OTRS on AgentTicketZoom.

Forms transmit the IP address in the mail header as follows :

Code: Select all

X-OTRS-DynamicField-OriginatingIP: xxx.xxx.xxx.xxx

I created in AdminDynamicFieldText a OriginatingIP fields ... but I do not know what to do next step. Probably a new filter in PostMasterFilter, but with what settings?

Any help would be greatly appreciated!

[root]

You have to enable Trust (Postmaster e-mail accounts) and cofingure the AgentTicketZoom to display the DynamicField

[Deathaura]

Works perfectly fine!

A very huge thanks