Hello,
I am trying to figure out a workaround without having to develop a module but I am not sure if it is possible out of the box. We have two SLA's; our normal 8 hour SLA and a 24/7 SLA. If the customer that emailed us belongs to our 8 hour SLA and e-mails outside our normal hours, I would like to send an auto response indicating to the customer they have emailed us outside their SLA.
Any suggestions?
Thanks
Email Auto Response for SLA or Calendar
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crythias
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Re: Email Auto Response for SLA or Calendar
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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