Unable to assign CustomerID after patch 4.0.8

[LucaBicego]

Hi,
after that I've installed OTRS's patch 4.0.8 I'm unable to assign a Customer ID for a new client in the Customer User Managment forms. This field is required so i'm not able to add new clients to my system.
Any idea on how to solve such a problem ?
Thanks.

Luca Bicego

[NiCN]

Hi,

I've the same problem after i've patched my OTRS.

Here, a capture of the problem :



Any idea to fix this ? Help please
Thanks.

[crythias]

I'm running 4.0.8 and don't have that problem. This topic is a bit cumbersome to address as stated. Screenshots, processes, steps to replicate, changes you've made, whether you're using customer company support, etc., would be of interest, as well as perhaps any concurrent logs.

[LucaBicego]

Hi,
I was able to solve the problem. To do this i modified the Defaults.pm file in /opt/otrs/kerner/Config , putting a comment in the following option:

# # use customer company support (reference to company, See CustomerCompany settings)
# CustomerCompanySupport => 1,

I notice that every time that i apply a new patch i alway get the same problem. Now I'm able to create a new User Customer assigning the Client Code.

Luca Bicego

[NiCN]

Thanks LucaBicego !

This has fixed my problem

[crythias]

i modified the Defaults.pm file in /opt/otrs/kerner/Config , putting a comment in the following option:

Don't modify Defaults.pm! Whatever changes you need to make, make them in Config.pm.

Code: Select all

$Self->{CustomerUser} = {
        CustomerCompanySupport => 0,
        };

But more to the point, CustomerCompanySupport relies on "Customers" (not Customer Users) existing and therefor being looked up in the SELECT dropdown.