OTRS mail import alternatives to Lotus Notes

[flippertom]

We use Lotus Notes mailbox for mail import.
However, there are a lot of issues when using LN.
Some experts have suggested using postfix on Linux as an alternative.
But I have no idea how this works or how to set this up.
Any ideas/inputs regarding this?

[EXG133]

It is very easy to install postfix. In fact, depending on your Linux flavour you may already have postfix, sendmail or even another MTA installed. You can check this on most distros by entering:

telnet 127.0.0.1 25

If nothing is installed it's enough to use your package manager:

sudo apt-get install postfix
or
yum install postfix

If you have anything but a very basic infrastructure I would really suggest having someone who understands mailservers to assist with the configuration of the MTA (for Postfix mostly in the main.cf file). There are so many possibilities depending on your other mailservers/DNS/domain/anti spam measures/...

[flippertom]

Telnet 127.0.0.1 25 is working.
Will do some trial and error on the import settings.
Also, currently 3-4 different mailboxes are used to import mails directly into different queues.
Can this same configuration be maintained with postfix also?

[crythias]

Also, currently 3-4 different mailboxes are used to import mails directly into different queues.

What I'd suggest is making these mail addresses as aliases on a single forwarding account.

user sends to box1@domain.com, which is forwarded to otrs@otrsserver via lotus notes.
user sends to box2@domain.com, which is forwarded to otrs@otrsserver via lotus notes.

OTRS filters will look at the original email and determine proper destination based upon To:.

[schulmann]

What I'd suggest is making these mail addresses as aliases on a single forwarding account.

Please note that Lotus Notes rearranges the mail content.
This is one reason to think about avoiding the forwarding with Lotus Notes but send the mails directly to the mail server on the OTRS system.