Not all AD Attributes showing in Customers

[sstolane]

Hello!
I have LDAP authenticating to AD (agents and customers) in OTRS 4.0.3. In customers I give properly displayname, First Name, Last Name, Email, Title, Description, and Phone Number from AD. For some reason the Mobile, Company and others AD attributes isn't shown (just empty field), but they are absolutly exists in AD. Please help...

My Config.PM here:

Code: Select all

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '10.1.12.11';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'DC=sstolane,dc=ru';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=OTRSCustomers,OU=Function,OU=Groups,,DC=sstolane,DC=ru';
$Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';
$Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs_svc_adm,OU=Service Account,DC=sstolane,DC=ru';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = '******';
$Self->{'Customer::AuthModule::LDAP::Params'} = {
port    => 389,
timeout => 120,
async   => 0,
version => 3,
};

$Self->{'Customer::AuthModule::LDAP::Die'} = 1;

$Self->{CustomerUser} = {
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '10.1.12.11',
BaseDN => 'OU=Users,DC=sstolane,DC=ru',
SSCOPE => 'sub',
UserDN => 'CN=otrs_svc_adm,OU=Service Account,DC=sstolane,DC=ru',
UserPw => '******',
SourceCharset => 'utf-8',
DestCharset   => 'utf-8',
},
SourceCharset => 'utf-8',
DestCharset => 'utf-8',
CustomerKey => 'sAMAccountName',
CustomerID => 'Description',
CustomerUserListFields => ['displayname'],
CustomerUserSearchFields => ['sAMAccountName', 'Description','displayname'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 10000,
CustomerUserPostMasterSearchFields => ['sAMAccountName', 'Description','displayname'],
CustomerUserNameFields => ['displayname'],
CustomerUserExcludePrimaryCustomerID => 0,
AdminSetPreferences => 0,
Map => [
[ 'UserFirstname', 'Firstname', 'displayname', 1, 1, 'var', ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', ],
[ 'UserCustomerID', 'CustomerID', 'Description', 1, 1, 'var', ],
[ 'UserTelephone', 'Telephone', 'telephonenumber', 1, 1, 'var', ],
[ 'UserMobile', 'MobileTelephone', 'Mobile', 1, 1, 'var', ],
[ 'UserCompany', 'Company', 'Company', 1, 1, 'var', ],
],
};

[/i]

[crythias]

confirm case sensitivity.
https://fsuid.fsu.edu/admin/lib/WinADLD ... butes.html
https://msdn.microsoft.com/en-us/librar ... s.85).aspx

[sstolane]

I tried for example, 'Company', 'company' and others - nothing. But when in console i typing

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ldapsearch -x -h 10.1.12.11 -b dc=sstolane,dc=ru -D qwe@sstolane.ru -W "(cn=User)" company

it put me User's company properly....

[crythias]

properly displayname, First Name, Last Name, Email, Title, Description, and Phone Number from AD.

Your Map:

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Map => [
[ 'UserFirstname', 'Firstname', 'displayname', 1, 1, 'var', ],
[ 'UserLogin', 'Username', 'sAMAccountName', 1, 1, 'var', ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', ],
[ 'UserCustomerID', 'CustomerID', 'Description', 1, 1, 'var', ],
[ 'UserTelephone', 'Telephone', 'telephonenumber', 1, 1, 'var', ],
[ 'UserMobile', 'MobileTelephone', 'Mobile', 1, 1, 'var', ],
[ 'UserCompany', 'Company', 'Company', 1, 1, 'var', ],
],

Title, Description are not here. Wonder where they could be?

Maybe someone uncommented Defaults.pm (wouldn't be a good idea.)
https://github.com/OTRS/otrs/blob/maste ... s.pm#L1453

[sstolane]

Nope, I don't touch this file, all commented in CustomerUser in Defaults.pm.

Description is here:

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[ 'UserCustomerID', 'CustomerID', 'Description', 1, 1, 'var', ],

Title was an example (as well as HomePage, HomePhone, StreetAddress, State and many others don't shown... Work only several well-known properties)

[crythias]

I doubt this is something that can be determined without looking directly at your environment.