[SOLVED]: Print Result of Ticket Command

[othoma]

Hello.

It's me again.

I have a process which is closed at create. Just to feed database with some dynamic field I've set up.

So, I modified the /bin/GetThreadTicket.pl to suit my needs and named it PrintAccess.pl

If in the command prompt I launch the command ./PrintAccess.pl -t 1620 it displays the outpout to STDOUT --> that's fine.
If in the command prompt I launch the command ./PrintAccess.pl -t 1620 | lp it prints the output to the printer --> that's fine.

What I want to do is, set a generic agent with a Trigger Event on Ticketcreate --> ./PrintAccess.pl | lp (Assuming that the ticket command module will pass the ticketID argument) but I can't get it working.

Do you have any ideas on how to have the pipe working in the ticket command module or (but I'm not in the right forum if I'll have to use second solution) how to tell the perl script to send the output directly to the default printer of the linux system instead of STDOUT ?

Many thanks.

[crythias]

Another way you can do this is to use a script/batch file that handles the piping as a wrapper and pass the Ticket ID as an argument.

viewtopic.php?t=23081

[othoma]

Man, you're sooooooooooooooooo fast !!!

I saw that topic but I don't understand how top pass that argument.

I suppose my batch should be something like

Code: Select all

 #!/bin/bash
 
/opt/otrs/bin/otrs.PrintAccess.pl -t XXXXX| lp

and put in the ticket command /opt/otrs/bin/batchfile (after making my batch executable I guess)

But how will otrs replace the XXXX with the TicketID in the right place of the command ?


Thanks

[crythias]

You didn't look at the other link.

Code: Select all

 #!/bin/bash
 
/opt/otrs/bin/otrs.PrintAccess.pl -t $1 | lp

CMD: /path/to/batch

Edit: removed improper entry.

[othoma]

Thanks

I didn't see the first link in your answer... sorry

With that

You didn't look at the other link.

Code: Select all

 #!/bin/bash
 
/opt/otrs/bin/otrs.PrintAccess.pl -t $1 | lp

and that as a command
CMD: /path/to/batch

I receive the error:

Fri Jul 10 14:23:43 2015 notice OTRS-CGI-00 Command returned a nonzero return code: rc=256, err=
Fri Jul 10 14:23:43 2015 error OTRS-otrs.GetTicketThread.pl-00 No such TicketID (ARG[1])!
Fri Jul 10 14:23:42 2015 notice OTRS-CGI-00 Execute '/opt/otrs/bin/printlogbook ARG[1]' for Ticket (0001752/1731).
Fri Jul 10 14:23:42 2015 notice OTRS-CGI-00 Run GenericAgent Job 'Print' from db.
Fri Jul 10 14:23:42 2015 info OTRS-CGI-00 New Ticket [0001752/Accès OBH - 201] created (TicketID=1731,Queue=Back Office::Accès OBH,Priority=Normal,State=closed successful)

Do I miss something ?

[crythias]

oops.
I"m sorry. I made a mistake.
viewtopic.php?t=24670
It appears that the cmd is passed as
/path/to/batch ticketnumber ticketid

so $2 should work for the batch script.

For clarification: if CMD is
/path/to/batch

Generic agent runs:
/path/to/batch 20150701000022 1234

[othoma]

Now I have this error:

Fri Jul 10 15:20:03 2015 notice OTRS-CGI-00 Command returned a nonzero return code: rc=256, err=
Fri Jul 10 15:20:03 2015 error OTRS-otrs.GetTicketThread.pl-00 No such TicketID (0001758)!
Fri Jul 10 15:20:01 2015 notice OTRS-CGI-00 Execute '/opt/otrs/bin/printlogbook ARG[2]' for Ticket (0001758/1737).
Fri Jul 10 15:20:01 2015 notice OTRS-CGI-00 Run GenericAgent Job 'Print' from db.
Fri Jul 10 15:20:00 2015 info OTRS-CGI-00 New Ticket [0001758/Accès OBH - 201] created (TicketID=1737,Queue=Back Office::Accès OBH,Priority=Normal,State=closed successful)

[othoma]

Solved...

It was:

Code: Select all

#!/bin/bash
/opt/otrs/bin/PrintAccess.pl -t $3 | lp

and

CMD: /opt/otrs/bin/printlogbook ARG[1]

THANK YOU!!!

[crythias]

Are you sure? Because I'm pretty sure ARG[1] is cruft. It's literally passing the string ARG[1].

[othoma]

Yes I'm sure. The printer is in another room. I think I made hundreds trips to the printer...
So when the page looked like I expected, I checked twice...

Maybe it's due to my altered configuration of otrs, but the last error I had was complaining about no such TIcketID and was trying to launch the command with the TicketNumber so I did

Code: Select all

$n+1

Note that my modified .pl file is coming from GetThreadTicket.pl but I removed all the part concerning Article ID and I enabled DynamicField ... So maybe it changed the order of the arguments.

In the end, that's ok now.

Thank you again crythias